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Indescape

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Set up your WhatsApp business automation in minutes. 7 days free.

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Step 1 of 3 — Business Info

Business Name *

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Admin Name

Email *

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Phone *

+91 format

Industry *

Business Type

Password *

Min 8 characters

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⚡

WhatsApp CRM
for Indian SMBs

Automate bookings, send campaigns, manage customers — all through WhatsApp. Zero markup on Meta charges.

💬

WhatsApp Automation

Flows, campaigns & smart replies

📅

Booking Management

Appointments, staff & services

₹

Zero Markup on Meta Fees

Pay exactly what Meta charges

⚡

Indescape

Main

🏠Dashboard

📅Bookings

👥Customers

✂️Services

💬Chat Inbox

WhatsApp Catalogue

📋Catalogue

📦Orders

Marketing

📣Campaigns

📊Reports

📋WABA Templates

🚫Opt-outs

📶Messaging Health

Settings

💳Billings

🕐Availability

📊Usage & Credits

🔗Website Widget

🔌Integrations

🤖Chatbot

⚡Flow Builder

⚙️Settings

Shop

Admin

💰 Credits ₹--

🔔 Notifications

🌙 Dark Mode

WA Not Connected

✨ Free Trial expires in 07:00:00:00

Dashboard

Welcome back!

WA Not Connected

📅

Bookings Today

💰

₹0

Today's Revenue

👥

Total Customers

📈

₹0

Month Revenue

✅

Completed

⏳

Pending

💰 Revenue Over Time

📅 Bookings Over Time

🏆 Top Services

📊 Booking Status

📅 Today's Bookings

⏳

Bookings

Manage all appointments

⏳ Loading bookings...

Customers

All your WhatsApp customers

⏳

Services

Manage your service menu

⏳

Chat Inbox

WhatsApp conversations from customers

⏳

Select a conversation

—

💬

No conversation selected

Pick a chat from the left

Campaigns

Send broadcast messages to customers

⏳ Loading...

Opt-outs

Customers who have opted out of broadcasts

⚠️ Opt-out numbers are excluded from all campaign sends.
Numbers added here or those who reply STOP will never receive a broadcast.

⏳ Loading...

Messaging Health

WhatsApp Business Account quality & limits

⏳ Loading health data...

Message Reports

Delivery, read rates and cost across all campaigns

⏳ Loading reports...

WABA Templates

Meta-approved message templates

Billings

Subscription plans & payment invoices

📋 Current Subscription

⏳ Loading plans...

🧾 Invoice History

⏳

Availability

Set weekly working hours

Weekly Schedule

Reset defaults

📅

Closed Days / Holidays

Customers will be told you're closed on these days

Usage & Credits

Monitor WhatsApp usage, credits and billing

💰 WhatsApp Credit Wallet

💰

₹0

Available Balance

📣

₹0

Used This Month

🔄

₹0

Refunded (DND)

Marketing messages: ₹1.09/msg · Utility messages: ₹0.145/msg · Service (chatbot 24hr): Free
Credits are auto-refunded for DND/undelivered messages.

🎫 Membership Plans

Create plans customers can subscribe to get automatic discounts on bookings.

⏳

📋 Catalogue

Manage your WhatsApp product catalogue

⏳ Loading products...

📦 Orders

Manage orders from WhatsApp catalogue

⏳ Loading...

📋 Add to Catalogue

Product Name *

Brand

📦 Order Details

⏳

🚚 Ship Order

Shipping Partner

Tracking / AWB Number

🛒 Create Order

Customer Phone *

Customer Name

Shipping Address

Order Items

Manual Item

Price

Discount (₹)

Shipping (₹)

Total (₹)

Shipping Partner

Notes

🔌 Integrations

Connect external tools & CRMs via webhooks

🔑 API Keys

Use API keys to authenticate external services calling your Indescape API.

⚡ Active Integrations

🏷️ Custom Variables

Create custom variables to use in webhook payloads, flows, and templates.

📜 Webhook Logs

📖 API Documentation

🔌 Add Integration

Type

Name

Webhook URL

Auth Type

Events to send

All events Booking Payment Chat Order Campaign

Field Mapping (optional)

Map Indescape variables to your CRM fields. Leave empty to send all data as-is.

🤖 Chatbot

AI-powered chat widget for your website

⚙️ Configuration

Enable Chatbot

Show chat widget on your website

Mode

Greeting Message

🧠 AI Provider

Provider

Model (optional)

API Key (leave blank to use server default)

🌐 Website Scraping

URLs to scrape (comma-separated)

No pages scraped yet.

💬 Recent Conversations

📋 Embed Code

Add this to your website before </body>:

Flow Builder

Build WhatsApp automation flows

⏳

Settings

Configure your shop

🏪 Shop Info

Shop Name

Contact Phone

Address

Industry

📋 Tax & Billing

GST Number

PAN Number

City

State *

Pincode

Default GST %

ℹ️ GST details appear on invoices sent to customers. State is used to calculate CGST/SGST vs IGST. Leave blank if not GST registered.

🔒 Change Password

Current Password

New Password

Required: 8+ characters, at least one letter and one number

Confirm New Password

🔐 Two-Factor Authentication

Loading\u2026

Uses standard TOTP \u2014 works with Google Authenticator, Authy, 1Password, Microsoft Authenticator, or any RFC 6238 app.

🚨 Danger Zone

Permanently delete your account and all data. This action cannot be undone and is required under DPDP Act 2023.

📱 WhatsApp Connection

Not connected

📱

Connect Your WhatsApp Number

Connect your WhatsApp Business number to start automating messages. Takes less than 2 minutes.

You'll be redirected to Facebook to authorize Indescape to use your WhatsApp Business account

🔧 Manual Setup (Advanced)

Access Token

Phone Number ID

Verify Token

Webhook URL

Must be https:// ending in /webhook

WABA ID

WA Catalogue ID

Find in Meta Business Manager → Commerce Manager → Catalogue → Settings

Admin WhatsApp (for notifications)

🔗 Razorpay

Not connected Recommended

Used for booking payments, payment links & subscriptions. Get keys from razorpay.com/dashboard

Key ID

Key Secret

💳 UPI / Other Gateways

Not set

For manual UPI payments — just share your UPI ID with customers. No API needed.

Your UPI ID

Google Pay Number

PhonePe Number

Paytm Number

✉️ Email API

Not connected

Used to send invoices, booking confirmations and campaign reports via email.

Provider

From Email

SMTP Host

SMTP Port

SMTP Username

SMTP Password / App Password

🔔 Notification Sounds & Alerts

Customer starts chatting

New booking made

📱 On mobile/tablet, haptic vibration is used alongside sounds. Make sure your device is not on silent mode for sounds to work.

New Booking WhatsApp Alert

Notify admin via WhatsApp

Payment Received Alert

Via WhatsApp

Campaign Complete Alert

Via WhatsApp

📧 Email Notifications

All bookings, payments, and WhatsApp conversations will be forwarded to these email addresses. Separate multiple emails with commas.

Notification Recipients

Booking confirmations Chat messages Payments

👥 Staff Access

Staff can log in at app.indescape.com with their email and password. Each staff account is scoped to this shop only — they cannot access other businesses.

⏳

🎫 Membership Plans

Create plans customers can subscribe to. Members get automatic discounts on all bookings and are tagged as VIP. Plans auto-expire after the set duration.

⏳

🧾 Invoice Template

Customize your invoice appearance. Changes apply to all future invoices sent via WhatsApp and email.

Brand Color

Currency Symbol

Invoice Prefix

Footer Text

Custom Note (printed at bottom)

Terms & Conditions (max 4 lines)

Show GST breakdown Show shop address Show bank details Show signature

Shop Logo

Digital Signature

+ Signature

📅 New Booking

Customer Name

Required

Phone

Required

Service

Please select a service

Date

Required

Time

Required

Notes (optional)

✏️ Edit Booking

Status

💳 Record Payment

Booking details

Bill Items

Total ₹0

Payment Method

💵

Cash

📱

UPI/GPay

💳

Card

🔗

Online

✂️ Add Service

Quick Add from your industry

Service Name

Required

Description (optional)

Duration (minutes)

Price (₹)

Image (optional)

📷 Upload Photo

👤 Customer Profile

📣 New Campaign

Campaign Name

Required

Audience

Use Approved WABA Template (optional)

Loading approved templates...

Message -- use {name} for customer name 0/1024

Message required

Media (optional)

📱 Preview (sample)

Your message will appear here...

Schedule (optional -- leave blank to send now)

Meta limit: ~950 msgs/day, 1.5s between messages

📋 New WABA Template

Template Name

Required (lowercase_underscore)

⚡ Quick Reply

Title

Message

Shortcut (type / to access)

➕ Add Contact

Phone *

Name

📤 Upload Contacts

Upload a CSV file with phone and optional name, email columns. Contacts will appear in the Guests list immediately.

CSV File

📤 Bulk Contact Upload

Upload a CSV with columns: phone, name
Example: +919876543210,Rahul Sharma
The group will be saved and can be selected as audience when creating a campaign.

Group Name

Upload CSV File

💰 Add WhatsApp Credits

Custom Amount (₹) — minimum ₹100

📌 Credits are used for WhatsApp campaigns & outbound messages.
Marketing: ₹1.09/msg · Utility: ₹0.145/msg
Unused credits carry over. DND/bounce refunded automatically.

Secure payment via Razorpay · GST invoice provided

₹ Send Payment Link

Amount (₹)

Description

Payment link sent via WhatsApp · Customer pays online · Money goes to your account

⚡ New Flow

Flow Name

Trigger Keyword

When customer sends this word, flow starts. Leave blank = catch-all.

Description (optional)

🚫 Add Opt-out

Enter a phone number to exclude from all future campaigns.

Phone Number

Reason (optional)

📤 Import Opt-out List

Upload a CSV file with one phone number per line (or a column named phone).
Format: +919876543210 or 9876543210

📊 Flow Analytics

⏳

🏷️ Customer Tags

Tags help you segment customers for targeted campaigns.

💡 Tip: Use tags like vip, loyal, birthday-month, inactive for campaign targeting.

⚠️

Are you sure?

This action cannot be undone.

Flow Builder

⚡ Trigger:

Steps

Step Editor

📋

Select a step to edit

Click any step in the list on the left

WhatsApp Preview

Business Bot

Live preview updates as you edit

🎫 New Membership Plan

Customers assigned this plan get automatic % discounts on all bookings.

Plan Name

Price (₹/month)

Discount % on bookings

Duration (days)

Description (optional)

Welcome back

Reset Password

Set New Password

Create your account

WhatsApp CRMfor Indian SMBs

Dashboard

Bookings

Customers

Services

Chat Inbox

No conversation selected

Campaigns

Opt-outs

Messaging Health

Message Reports

WABA Templates

Billings

Availability

Usage & Credits

📋 Catalogue

📦 Orders

📋 Add to Catalogue

📦 Order Details

💰 Payment Method

🚚 Ship Order

🛒 Create Order

Website Widget

🔌 Integrations

🔌 Add Integration

🤖 Chatbot

Flow Builder

Settings

📅 New Booking

✏️ Edit Booking

💳 Record Payment

✂️ Add Service

👤 Customer Profile

📣 New Campaign

📋 New WABA Template

👥 Add Staff

⚡ Quick Reply

➕ Add Contact

📤 Upload Contacts

📤 Bulk Contact Upload

💰 Add WhatsApp Credits

₹ Send Payment Link

⚡ New Flow

📊 Campaign Report

🚫 Add Opt-out

📤 Import Opt-out List

📊 Flow Analytics

🏷️ Customer Tags

🎫 New Membership Plan

Upgrade to keep growing

WhatsApp CRM
for Indian SMBs